Frequently Asked Questions
Clear answers before you start.
How is the price calculated?
The quote depends on word count, language pair, subject complexity, review requirements, file preparation, layout work and deadline. We confirm the scope and price before work begins. See our pricing and quote process.
How long does translation take?
Delivery depends on document length, complexity, file preparation and reviewer availability. Tell us your preferred deadline. We confirm a realistic delivery date after assessing the project; urgent work must be agreed separately.
Which languages can I request?
Tell us the source and target languages. We confirm suitable linguistic and subject expertise before accepting the work. We do not promise that every language pair is available.
Who checks the translation?
Our approach combines human review with a separate quality check. Relevant subject expertise and the review scope are agreed for the project. AI-assisted drafting does not replace these checks.
Can you translate a PDF or preserve the layout?
A text-based PDF may be suitable; scanned documents can require text recognition and additional preparation. Editable source files are preferable where available. Tables, diagrams and layout requirements are assessed before quoting, so identical layout is not guaranteed for every file.
Will confidential documents be sent to AI?
The quote form does not automatically send enquiries to AI. An AI provider has not yet been selected. Provider terms and the project workflow must be assessed before personal information in documents is processed. Read Privacy & Security.
Do you provide certified translations or regulatory approval?
We do not claim ISO 17100 certification or regulatory approval through translation. If you need an authorized or certified translation, notarization or a particular regulatory review process, tell us before ordering so the requirements and availability can be assessed.
Can I request legal or marketing translation?
Yes, you can enquire about legal and marketing documents. These are offered on request rather than presented as our core specializations. Scope and suitable expertise are confirmed individually.
Let’s define your project.
Tell us about your document. Receive a tailored quote before any work begins.
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